Services, Documents and
Lifetime support.

Services

Product Warranty

Our warranty policy covers all ETDOOR operators. Register your product at purchase to activate full after-sales support, including genuine replacement parts and authorized service.

Remote Technical Support

We offer remote diagnosis and configuration assistance so that installer or end-user issues can be identified and resolved quickly, without costly on-site visits.

Troubleshooting Procedure

Based on the error code, videos, operating conditions, and other information provided by the customer, our technical team quickly identifies the potential cause and provides troubleshooting guidance.

Repair & Replacement Service

For issues that cannot be resolved through remote technical support, we can provide return-for-inspection, product repair, spare part replacement, or complete unit replacement services as required.

Product Traceability

We can trace products through product models, serial numbers, production batches, and inspection records to support efficient problem identification and root-cause analysis.

OEM & ODM Project Support

For OEM/ODM customers, we provide continued support throughout the product lifecycle, including sample confirmation, mass production follow-up, technical documentation updates, and subsequent product optimization.

Questions

  • How can I connect my garage door opener to Wi-Fi ? The Wi-Fi connection method varies by model. Please refer to the user manual for your specific model and follow the instructions to complete the setup.
  • Which app can I use to control my garage door opener via Wi-Fi ?You can use the Smart GDO app to open, close, and monitor your garage door remotely.
  • What door sizes and weights are your operators suitable for ?Our garage door openers are suitable for a wide range of residential sectional garage doors with different widths, heights, and weights. We recommend the most suitable model based on your door size, weight, and operating requirements.
  • How can I fix the E1 error on my garage door opener ?Check the connection between the Hall sensor and the PCBA. Make sure the connection is secure and properly connected.
  • How can I fix the E2 error on my garage door opener ?Check and secure the connection between the sub Hall sensor and the PCBA. Power off the device, wait a few seconds, and restart it.
  • How can I fix the 1 or 2 error on my Servox door opener ?Reset the open and close limit positions.
  • How can I fix the "S-Chain Wall" error ?Check the safety chain connection from the control board and make sure it is properly connected.
  • How can I enable automatic UP/CLOSE mode ?Please make sure that at least one safety device is installed:
    • 1 safety edge; or
    • 1 light curtain; or
    • 1 photocell + 1 safety edge/light curtain.
  • How can I fix the 01 error on my GET-T sectional door opener ?The door moves beyond the CLOSED end position. Go to "Motor Settings" and reduce the door speed in the DOWN direction.
    In addition, go to "Expert Settings → Brake Offset" and increase the brake offset value. If necessary, reset the end positions.
  • Why can't my rolling door fully close ?Reset the limit position according to the instructions in the user manual.
  • Which app can I use to control my roller door opener via Wi-Fi ?You can use the Smart GDO app to open, close, and monitor your garage door remotely.
  • Why does my motor rotate but the door doesn't move ?Push the manual release lever up.

Download

  • Instruction manual for GET T 400VPDF · 1.20 MB · 2026-09-17
  • Instruction manual for GET D-TPDF · 1.07 MB · 2026-09-17
  • Instruction manual for GET-BLD Brushless DC MotorPDF · 1.36 MB · 2026-09-17
  • Instruction manual for GET-S 400VPDF · 439 KB · 2026-09-17
  • Instruction manual for GET-X 400VPDF · 821 KB · 2026-09-17
  • Servo Industrial Door Operator ManualPDF · 1.60 MB · 2026-09-17
  • Asterion&Hyperion Neutral ManualPDF · 1.91 MB · 2026-09-17
  • Proline Series Low Standby Neutral ManualPDF · 2.25 MB · 2026-09-17
  • Proline Series Neutral ManualPDF · 521 KB · 2026-09-17
  • ET12C（ET15） Instruction ManualPDF · 536 KB · 2026-09-17
  • ET-30 Roller Door Instruction ManualPDF · 2.59 MB · 2026-09-17
  • ET-35 Instruction ManualPDF · 726 KB · 2026-09-17